Frequently Asked Questions
Everything you need to know about your Aliness shopping experience.
How can I track my Aliness order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, Aliness ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Are your materials sustainably sourced?
At Aliness, we are committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.